Frequently Asked Questions
Everything you need to know about keeping your pup stylish and cozy.
How do I find the right size for my dog?
To find the perfect fit, please refer to our Size Guide which uses back length and chest girth measurements. If your dog is between sizes, we generally recommend sizing up for comfort.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the product is free of pet hair before returning.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I wash my Canada Pooch apparel?
Most of our products are machine washable. We recommend using a cold, gentle cycle and hanging the items to dry to maintain the integrity of the fabrics.
Are your jackets suitable for extreme winter weather?
Yes, we offer different warmth levels. Our 'Extreme' rated parkas are designed with thermal linings and water-resistant shells to handle sub-zero temperatures.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.